Question 1

Does Charter Route charge a fee on payments?

Accepted Answer

No. Charter Route adds no fee. Standard Stripe processing rates apply to each card or bank payment, and the money goes to your own Stripe account.

Question 2

Can I record payments made outside Stripe?

Accepted Answer

Yes. Cash, check and bank transfers are recorded alongside card payments, and the balance always adds up.

Question 3

How are refunds handled?

Accepted Answer

Refunds and partial refunds go through your Stripe account, and refunds and chargebacks are recorded on the trip.

Question 4

Can I set my own deposit percentage?

Accepted Answer

Yes. Set the deposit percentage, and decide whether a paid deposit accepts the booking for you to confirm or confirms it right away.

Question 5

Do invoices and receipts go out automatically?

Accepted Answer

Yes. Invoices and receipts are sent on their own, and payments reconcile to the trip.

Charter deposits, invoices and payments