Question 1

What counts as an itinerary?

Accepted Answer

One planned trip with its stops, quote and payments. Editing an existing itinerary does not count as a new one.

Question 2

Is there a discount for paying yearly?

Accepted Answer

Yes. Switch the toggle above the plans to yearly billing and Starter saves 13% and Pro saves 18% compared with paying monthly.

Question 3

Can I change plans later?

Accepted Answer

Yes. Upgrade or downgrade from Settings at any time. Changes take effect at the start of the next billing period.

Question 4

What happens if I cancel?

Accepted Answer

Your subscription stays active until the end of the current billing period, then the account moves to the free plan with read-only access to past trips.

Question 5

Do you offer a refund?

Accepted Answer

Yes. If Charter Route is not a fit, ask for a full refund within 30 days of your first payment.

Question 6

Is there a fee on payments?

Accepted Answer

Charter Route does not add a fee. Standard Stripe processing rates apply to each payment.

Plans that grow with your fleet